FAQs

Minimum Orders

The minimum order of any of our products is one. This includes all custom items and anything from our supporter store.

Shipping Costs

Any order under $50 will be subject to a $5 shipping fee inside Australia. Shipping fees may increase if you're shipping overseas. Larger custom products like marquees and large flags with flagpoles may also be subject to additional fees, please ask a sales representative if you're unsure.

Standard Delivery Times

Once a product has left our Australian Warehouse it can take 1-7 days to arrive at your destination within Austalia. We use Australia post for most of our standard shipping. If you require quicker delivery, please inform us when you order and we will endeavour to arrange a next day service at a cost to you.

Can You Ship World Wide?

Yes, we ship globally! Wherever you are, we can get your products to you! 

Production Times

If you're ordering a custom-made product, we will only begin production once we have received an approved order form, final design and approval and payment for your product. Production of a custom item will then take between 14-30 days (for larger items).

Designing Custom Products

We are happy to assist you with a design and in most cases, we won't charge for this service as long as you place an order for the product. If you do decide to cancel an order we may decide to pass on a nominal fee for the use of our designers time. If you'd like to discuss this, please email info@flagfactory.com.au where we can best assist you.

Can You Assist With Custom Designs and Shapes?

Yes, our team are more than happy to assist you with any custom design in any shape. Let our team know what you need and we'll be happy to assist you.

How Can I Pay?

You can pay by EFT or Credit Card.

When Do I Pay? 

You will be sent an invoice after your order form and approved design has been received by us. 

Do You Price Match?

Yes, we do. If you find a cheaper quote for the same item, made with the same high-quality materials we will match the price! (Does not include delivery)

If you have any further questions, or you'd like to discuss any of the above FAQs with us, please email a Flag Factory Representative at info@flagfactory.com.au where they can best assist.