Ordering Process

Ordering Custom-made products? 

So you're looking to create a custom speciality product? Brilliant! We've made the following steps as easy as possible for you to streamline the process so you can start waving that flag sooner! 🚩

1. Quote

Click here to be redirected to our quote form. Requesting a quote is free and we will get back to you within 24 hours* (excluding public holidays)

2. Design phase 

Gather logos, colours and a basic design of what you need and supply it to our sales team at sales@flagfactory.com.au, our design team can help bring it to life for free (if you decide not to proceed a fee for design will be applied). You can download our design brief here to assist if needed (once completed, please email this off with all the requested information to sales@flagfactory.com.au). 

Are you a designer? Cool! Send us your vector design in Ai, EPS, or PDF (vector) and we can lay it out on your preferred product to the specs you'd like. 

3. Ordering 

Please include the following information on your order form (found here):

• Your order number (we'll supply this when we receive your approved design) 

• The name the order is being placed in

• The delivery address

• The item(s) you want to order including PMS colours (choose from our online colour chart), qty, details

• If possible include hi-resolution editable ai or eps format files of the artwork any logos or images you want on the flags

• We'll supply an invoice and once payment has been received, we'll start production. 

4. Production

Leave this part to us 🚩

5. Delivery

We will deliver anywhere in Australia for free for all purchases over $50AUD (We also ship World-Wide for an additional fee when applicable)

ALLOW AN ADDITIONAL 5-7 WORKING DAYS FOR DELIVERY