The minimum order of any of our products is one. This includes all custom items and anything from our supporter store.
Any order under $50 will be subject to a $5 shipping fee inside Australia. Shipping fees may increase if you're shipping overseas. Larger custom products like marquees and large flags with flagpoles may also be subject to additional fees, please ask a sales representative if you're unsure.
Standard Delivery Times
Once a product has left our Australian Warehouse it can take 1-7 days to arrive at your destination within Austalia. We use Australia post for most of our standard shipping. If you require quicker delivery, please inform us when you order and we will endeavour to arrange a next day service at a cost to you.
If you're ordering a custom-made product, we will only begin production once we have received an approved order form, final design and approval and payment for your product. Production of a custom item will then take between 14-30 days (for larger items).
Designing Custom Products
You can pay by EFT or Credit Card.
When Do I Pay?
You will be sent an invoice after your order form and approved design has been received by us.
Do You Price Match?
Yes, we do. If you find a cheaper quote for the same item, made with the same high-quality materials we will match the price! (Does not include delivery)
If you have any further questions, or you'd like to discuss any of the above FAQs with us, please email a Flag Factory Representative at email@example.com where they can best assist.